When it comes to the cost of fleet accidents, the obvious costs, like repairs and insurance excess, are very often just the tip of the iceberg.
Repair costs and insurance excess charges are easy to plan for. They’re relatively known values and you can factor them into your budget.
But, lurking beneath the surface, is an ocean of hidden expenses, waiting to trip up your budgets and planning.
Calculating Fleet Accident Costs
Before we dive into the hidden costs of fleet accidents, first let’s try and break down what a fleet accident is likely to cost, and how much revenue is needed to offset that cost.
Fleet safety experts, DriveTech International put the “obvious” costs at €3,600, and the revenue needed to pay for a crash at €72,000.
So, ask yourself:
“Is it easier to generate €72,000 in revenue, or be more proactive and pay more attention to fleet safety?”
And that hidden cost calculation: that’s conservative. It really represents a “best case scenario” in terms of bottom-line impact. So, what kind of hidden fleet accident costs can your business end up having to shell out for?
The Hidden Costs of Fleet Accidents
It goes without saying that in the absolute worst case, the ultimate cost in any accident is that somebody pays with their life. That, really, is the ultimate, potential cost of an accident, work-related or otherwise. But most accidents on Europe’s roads, thankfully, do not result in a fatality. That doesn’t mean they’re not, potentially, ruinously expensive for your business.
Lower Team Morale
Think of this as an upfront psychological cost, that often ends up becoming a financial cost later.
“You have to offer support following a collision”, says Clare Cain, group insurance/risk manager at Kelly Communications, “not just to improve the driver’s skills, but also to ensure they aren’t suffering from stress or depression”.
It doesn’t matter if it was the driver’s fault, it can still have a profound effect on that person and also have a knock-on effect, throughout your business.
“(A crash) is a traumatic event and it has a traumatic effect on everybody in the company, certainly everybody who is involved directly with that driver”, says Colin Hartley, managing director of risk consultancy Driive.
“When you consider how many people that may be, it can literally run into thousands (of euros)”, he says.
Bad Publicity
“There’s no such thing as bad publicity” as the saying goes but there are plenty of examples of that adage falling apart more than slightly.
Just ask the likes of Uber and BP.
Particularly now, the era of social media, your logo can end up plastered all over people’s news feeds before you even have a full picture of what’s going on.
This then translates into costs, as your own PR and marketing team (or, if you don’t have one, an agency) gets involved, spending time communicating with customers and the wider public, not to mention any potential lost business.
Admin Burden
Yes, there are myriad ways technology has helped to reduce the overall burden of fleet administration but still, some 54% of fleet managers keep track of incidents manually.
That’s an awful lot of paperwork.
And bear in mind that 40% of fleet managers already spend most of their time working on admin.
So, fleet accidents pile further admin pressure on fleet managers. And, depending on the severity of the accident, the admin burden can ripple beyond people directly involved in managing drivers.
Reduced Vehicle Value
Even if a vehicle is restored to perfect condition after a crash, its value takes a hit, even if your driver wasn’t at fault. In some countries, you can make a Diminution in Loss claim, but these aren’t always successful and in some cases it is actually frowned upon by courts, unless you have a rock solid case.
So, if your vehicle takes a literal hit, you need to prepare for another financial hit when the time comes to sell.
In terms of raw numbers, of course it varies widely, but the average post-crash reduction in value in the US (note: we couldn’t find any reliable data that covers Europe, sadly) comes out at around $500, with the higher-end average being closer to $2,200.
Increased Insurance Premiums
Regardless of who is at fault, making an insurance claim will almost always lead to an increase in insurance premiums. Depending on where you are in the world, you may have paid extra to protect your no claims discount (NCD) but, even so, the core cost of your insurance premiums is likely to go up as well.
Thankfully, if your driver isn’t at fault, the increase is likely to be marginal next to an at-fault claim.
Then there’s also another cost area that can come into play: personal premiums.
You see in many countries, if a driver is involved in an accident in a company vehicle, they’re obligated to inform their personal car insurance provider as well. If they don’t, their personal policy could end up being invalidated. Granted, this isn’t a direct cost to your companies bottom line, but it’s something that could impact your team’s morale.
Legal Fees
While your insurance policy may cover the bulk (or even all) legal expenses, there are frequently cases where you may need to cover costs up front and then, depending on the outcome of the case, the policy will cover it.
Even if your policy covers legal fees, regardless of fault, your business will likely be on the hook for up front costs, that you can recoup after the case has been resolved.
Yes, you’ll be getting that money back in the long term, but you’ll need to have a financial buffer to cover the fees up front.
Lost Employee Time
Whether or not your driver is physically injured, there is likely going to be some time when they’re unable to work.
And, depending on their contract, you’ll likely need to pay them while they’re unable to drive.
And, even if you don’t need to pay them, that’s still a hole in your roster that either other drivers will have to try and cover (leading to reduced team morale) or it goes uncovered and you must spend time and money find a temporary replacement.
Recruitment Costs
If one of your drivers ends up having to take some extended time off (and chances are they will if they’ve picked up an injury, physical or otherwise), then you’ll need to find someone equally talented to cover for them.
Whether you go for agency cover, or recruit a driver yourself, that’s an extra cost you’ll need to cover.
There’s not much solid data for driver recruitment costs in Europe, but the US puts the average driver replacement cost at $8,200. That’s based on entry and exit admin, fixed asset costs due to idle equipment, lost profit due to idle equipment, safety training, insurance, and other legal costs.
Lost Business
The “lost business” cost can come from many different angles.
It can come from bad publicity, as simple as a shared image on social media or a nationwide news story.
You can lose business because you no longer have the workforce to cover the number of jobs you have on your books.
Or it can be as simple as the admin burden being a time vacuum, so you and the rest of your team don’t have the time to focus on your business actually doing business.
All is not lost though.
Going below the surface of fleet accident costs should be sobering because fleet accidents are costly.
Both on a human and financial level. But, by having an actionable fleet safety plan and embracing technological solutions, you can cut fleet accident costs. And while prevention is better than cure, embracing technology can also ease the burden of paperwork and admin if or when accidents do happen.
Too Long; Didn’t Read
- No business can afford to not take fleet safety seriously
- Average above-the-line costs, per accident come to €3,600
- Hidden costs are at least that again
- Psychological and human costs are hard to budget for, but they are real
- By having an actionable fleet safety plan, businesses can do a lot to avoid the worst of these costs
Want to understand the costs of fleet accidents for your business? Want help putting together an actionable fleet safety plan and budget? Fleet Complete has been helping businesses, across Europe and around the world, reduce the costs of fleet accidents, with technology and expert insight. If you want save money by improving fleet safety, get in touch by requesting our Fleet Complete demo.
